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The best option was to create a patch with the embroidered letters and then that patch would be sewn on to the bag. When I arrived he came up to the office and I explained what I wanted. When I called I spoke to Carlos who was very friendly and answered all of the questions and said for me to come in with the bag. I started searching for companies that do embroidery and DCL was the closest to me right on Potrero Hill. I decided to monogram his nickname however since his birthday was a few days away I had no clue where to go. I purchased a bag for my partner and wanted to add a personal touch since it was a birthday gift. This has been a miserable experience and I’m really ready to be done with it all. So, now here we are in September and I’m supposed to hand out the sweatshirts at our company staff meeting tomorrow, but there are two people who won’t be getting their sweatshirts when everyone else does. Sure, I guess it makes sense that there was yet another error… but I want to know what you plan to do to fix it! I responded to his email expressing my disappointment and asking again when we can expect to get the missing sweatshirts. Ok… no offer to get us the two missing sweatshirts, though.
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In his response, instead of saying that he’d get those to us right away, he told me that the wrong size was entered on their paperwork and asked me if that made sense. Again, I sent an email to Jonathon at DCL to let him know that we were missing two sweatshirts and asking him to please let me know how soon we could get the missing sweatshirts. Finally, we got the new order with the logo in the correct place, but now it’s missing two sweatshirts in size 4XL. So we ended up paying for two batches of sweatshirts. My boss decided that to go ahead and buy the incorrect sweatshirts at a lower price and allow DCL to re-do the order. I contacted Jonathon at DCL and instead of apologizing for the mistake and immediately re-doing our order for free, as I would expect a company to do, I was asked what I wanted to do. Even though I made it a point to make sure that they knew we wanted the logo on the bicep, I was super disappointed when the sweatshirts arrived and the logo was on the chest. The first batch of sweatshirts we received had the logo in the wrong place. I even included a size breakdown in a spreadsheet because that’s the kind of executive assistant I am. After a lot of back and forth with making sure the embroidery colors were correct, I placed an order, being very very specific about what we wanted. I told Denise what size I wanted the logo to be, where to place it, etc.
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The first thing I asked was if the logo could be placed on the bicep, because some companies said they couldn’t do that. I started negotiating my company’s order with Denise at DCL back in late June. I did a lot of research on companies that do custom embroidery and ultimately decided to go with DCL because they said they can do the logo on the bicep, they have good Unilocal reviews, and I think it is important to support local businesses. My boss asked me to order some sweatshirts with our logo embroidered on the bicep.